FREQUENTLY ASKED QUESTIONS

SUBSCRIPTION BASICS

WHAT IS A BOX OR COLLECTION?

A box is a collection of products packaged together and built around a specific story or theme, with the goal of introducing you to something new.

HOW DOES THE SUBSCRIPTION WORK?

The Manner subscription is designed to offer the utmost in flexibility. On or around the 8th of each month, you will receive a 'Preview' email that will contain details about what new boxes or collections are being offered that month. At that time, you have the option to Skip the monthly shipment directly from your account if so desired.

If you do not skip the monthly shipment, you will be billed and sent a second email on our around the 10th of the month, which contains a personalized link to allow you to select what box you would like to receive. You have until midnight on the 14th of the month to make your selection. If you do not skip and do not make a selection, one of our curators will assign a box to your monthly shipment automatically.

HOW OFTEN DO YOU RELEASE NEW BOXES?

Our goal is to release at least two new boxes monthly. These are published and previewed on or about the 8th of each month.

IS THERE A LIMIT TO HOW MANY TIMES I CAN SKIP A BOX?

No. Skip as often as you like or need.

DO BOXES ALWAYS COST THE SAME AMOUNT?

Yes - your monthly subscription will not change and covers the cost of a box each month.

HOW CAN I CHANGE MY MONTHLY SELECTION?

If, after using your personalized link to choose your monthly box, you'd like to change your selection, send us an email at support@mannergoods.com before midnight on the 14th.

WHEN AM I CHARGED?

On the 10th of the month, unless you decide to skip that month's payment.

HOW DO I SKIP A MONTH IF I DON'T WANT ANYTHING?

We made this really easy - just click on the link in the monthly preview email, or login to your account and choose what month's you'd like to skip.

I SKIPPED LAST MONTH'S SHIPMENT - WHY AM I BEING SENT ANOTHER ONE?

Manner is a subscription service. If your subscription is active, you will be offered a selection each month, but you can skip as many months as you like. If you think one of the shipments you received was a mistake, you can always set up a free return.

WHEN DOES MY BOX SHIP?

Our selection period closes on the 15th of each month, and we aim to ship all subscription boxes within 3-5 business days of the selection period.

CANCEL, REFUND, AND RETURN POLICY

WHAT IS YOUR RETURN POLICY?

We accept returns for most US orders within 30 days of billing. For boxes, we only accept returns of the entire box, and for products, they have to be returned in the original manufacturer's packaging and in mint condition. There are a handful of products we can't accept returns for, which are so noted on the product page. We cannot accept refunds on orders to customers outside of the United States.

Exchanges or returns in exchange for an account credit are free. If you'd prefer a refund to your credit card, $10 will be deducted from the refund to cover return shipping and restocking. The amount of the return will be for the value paid for the product(s) sent back minus any discounts. And we can't issue a credit or refund for shipping charges – sorry!

If you have any questions, you can always reach out by emailing us at support@mannergoods.com.

WHAT IS YOUR CANCELLATION POLICY?

You may cancel your Manner subscription at any time. No cancellation fees will be imposed. If you intend on canceling before your next renewal, the cancellation must be processed 1 business day prior to the renewal date. If your billing date falls over a weekend or holiday, the cancellation request must be received before 12:00 pm EST (noon) on the previous business day.

Prepaid subscriptions and gifts cannot be canceled. All annual and gift subscriptions will automatically expire after the time purchased has passed. For example: If you purchase a 6-Month gift in February, your subscription will automatically expire after the July box has been sent. After the last box has been sent, you will not be billed for future months or receive future month’s boxes.

HOW DO I CANCEL MY SUBSCRIPTION?

To cancel your subscription, shoot us an email at support@manngergoods.com.

If you wish to cancel before your next billing date, the cancellation request must be received by customer support at least 1 full business day prior to billing. If your billing date falls over a weekend or holiday, the cancellation request must be received before 12:00 pm EST (noon) on the previous business day.

HOW DO I CANCEL MY PREPAID GIFT OR ANNUAL SUBSCRIPTION?

Gift and Annual subscriptions cannot be canceled and will automatically expire at the end of their term.

I FORGOT TO CANCEL MY SUBSCRIPTION. CAN I RETURN THE BOX?

If your box has already shipped, you can quickly and easily set up a free return by contacting support@mannergoods.com.

CAN I BE ISSUED A REFUND ON THE REMAINING BOXES OF A PREPAID ANNUAL OR GIFT SUBSCRIPTION?

Prepaid subscriptions cannot be canceled and we cannot issue refunds for remaining boxes if you decide you wish to cancel.

BILLING

WHAT PAYMENT METHODS DO YOU ACCEPT?

Visa, Mastercard, American Express and Discover.

WHEN WILL MY ACCOUNT BE CHARGED?

Your account will be charged for the first box, the day you subscribe. Your account will be charged on the 10th of each month moving forward. We aim to ship all orders within 3-5 business days of payment processing, or 3-5 days after the close of the selection period each month (see above).

WHAT DUTIES, TAXES, AND FEES ARE THERE ON THE BOX OR PRODUCTS I PURCHASE?

To anything shipped within the United States, we pick up the duties, taxes, and other fees. However, any orders shipping to Michigan, Washington, and Wisconsin will be subject to state sales tax in compliance with State “Use Tax” laws for e-commerce purchases. Duties and fees may apply to international orders. You may also want to check with your credit card company in advance in regard to conversion fees as all of our transactions are run in USD. International duties or fees are the responsibility of the purchaser. Manner Goods will not reimburse the purchaser for duties.

HOW DO I CHANGE MY CREDIT CARD ON FILE?

On the homepage of the website, you’ll see an "Account" link. Click that link to see the details of your account, including the status of your subscriptions, when the next payment will occur, the billing and shipping addresses on file, and the saved credit cards in your account. You can also add/delete credit cards or update any of your information directly via that link.

CAN I CHANGE MY BILLING OR SHIPPING DATE?

At this time, we cannot change the billing or shipping date. All subscriptions have a billing date of the 10th of the month.

WHAT HAPPENS IF MY PAYMENT FAILS?

If your payment fails during renewals, we’ll retry your payment method up to five times.

If payment processes, your order will ship within 3-5 business days.

If payment fails after the final retry, you will skip that box. You will continue to renew monthly and we’ll retry your payment method for the next box.

PROMOTIONS AND COUPON CODES

HOW DO COUPONS WORK?

Certain types of coupons apply to different types of orders. All coupons for subscriptions only apply to the first month’s box and will not affect months thereafter. Coupons cannot be used on any “sale” items.

CAN I USE MORE THAN ONE COUPON/PROMO CODE?

At this time, only one code may be used per order.

I FORGOT TO ADD MY COUPON/PROMO CODE TO MY ORDER! CAN YOU HELP?

If you forget to apply your coupon, you have 24 hours from when your order is placed to contact us at support@mannergoods.com for us to honor that coupon on your next renewal. You must provide us with the coupon code for us to apply it to your next renewal.

WHAT IF MY PROMO CODE DOESN’T WORK?

Oh no! Be sure to double-check it. If the issue persists, please contact us.

WHAT IS YOUR COUPON/DISCOUNT POLICY?

The use of any coupons and/or discounts is limited to ONE per subscription, per person. Further, any coupon and/or discount may only be used toward your first month’s box. We strictly monitor the use of any coupon and/or discount and any prohibited use will violate these terms of service. Violation of these terms of service may result in the cancellation of your subscription and/or voiding of the entire subject order. Prohibited activity resulting in violation of these terms of service includes, inter alia, repeated cancellations followed by reactivation with new coupons. Multiple coupons and/or discounts may be used on special offers only when indicated by Gentleman’s Box and approved promotions dictated by Gentleman’s Box. Gentleman’s Box holds the right to void promotions and offers at their discretion at any time for any reason.

SHIPPING

WHEN WILL I RECEIVE MY FIRST MANNER BOX?

Boxes are released monthly. Once the box leaves our warehouse, the box should arrive to you within 5-10 business days for U.S. locations and 8-21 business days for international locations. Every month you will receive a shipping confirmation email once the package has been shipped.

If you do not receive an email with your tracking information after 10 business days, please reach out to support@mannergoods.com.

For international customers, your tracking will say ON ITS WAY TO USPS, SHIPPING LABEL CREATED, USPS AWAITING ITEM and then it will read “Shipment Information Received” followed by “Shipment Has Left Seller Facility And Is In Transit To Carrier”. This means that your box is on its way from our facility in Illinois, USA to the USPS checkpoint nearest you. The next tracking update after this will be once the package reaches the receiving country.

*Some international shipments might take longer than 21 business days, depending on when it departs from customs and the country’s postal service.

WHERE CAN I FIND MY TRACKING NUMBER?

Your tracking number will be emailed to the email address we have on file once your box is shipped. Your tracking number is also visible under order details when signed into your account.

MY TRACKING SAYS MY BOX WAS DELIVERED, BUT I NEVER RECEIVED IT.

Please contact your local post office to inquire about the whereabouts of your box. If they are unable to assist you in locating your box, please contact us as soon as possible. You have up to 30 days from the shipment delivery date to report a lost box.

WHAT COUNTRIES OUTSIDE OF THE U.S. CAN YOU SHIP TO?

At this time we have open shipping for the Monthly and Gift Subscriptions to the gentlemen in: Australia, Austria, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, India, Israel, Italy, Japan, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Philippines, Poland, Portugal, Republic of Ireland, Saint Martin, Singapore, South Korea, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Thailand, and United Kingdom.

We are able to ship to any US territory and APO/FPO/AA/AE/AP destination. Please select the “US” option when ordering.

WHAT HAPPENS IF MY BOX IS NOT DELIVERED?

Sometimes things happen. We’ll be happy to evaluate your situation on a case by case basis and figure out the appropriate resolution to your situation at hand. We will not issue any replacements or refunds for orders where issues are not addressed within 30 days of shipping.


CONTACT US

Text Us: 248-406-6477

Call Us: 248-479-6066

Email Us: support@mannergoods.com